PBX Interface
A voice prompted telephone interface enables staff
to send messages directly to recipients without the assistance
of an operator. The user is guided through the entire paging process
via a series of voice instructions. In addition, users may send
a combination of predefined alphanumeric messages and numeric digits
(such as ‘Call extension: 432’ or ‘Cardiac Arrest
Room 432’). Messages may be prioritized for emergency conditions.
Email Integration
Email has become the communications medium of choice
for the business community. Around 40% of the average work force
is mobile, and virtually all professional people have a mobile
phone or pager. SmartWatch XP embraces the email phenomenon enabling
email messages to be sent directly to wireless recipients. In addition,
SmartWatch XP is able to send messages directly to email. For example,
when an alarm is activated it could send the message to a DECT
handset and a copy of the alarm to your email address.
Alarm Monitoring
SmartWatch XP may be interfaced into numerous third
party alarm systems enabling virtually any aspect of your premises
or alarm conditions to be monitored. Coupled with SmartWatch XP’s
unique rostering and escalation system alarms may be dispatched
to the appropriate staff depending on the time of the day, and
which day of the week the alarm was activated. Alarm information
may be sourced directly from ‘intelligent’ serial or
TCP/IP connections or via low level alarm inputs. In addition,
all alarms are logged to the hard disk for future reference and
should an alarm not be resolved then SmartWatch XP can escalate
the alarm to another recipient.
City Wide Paging
SmartWatch XP has been designed to communicate with
commercial paging / SMS carriers to send messages directly to citywide
pagers and mobile phones. By employing intelligent queuing techniques,
SmartWatch XP can ‘batch’ calls together reducing outbound
call costs. Furthermore, multiple SmartWatch XP systems can be
networked together (via direct connections or via the Internet)
to create ‘virtual’ wide area networks. This is ideally
suited for sites that have multiple campuses and require contacting
staff roaming between each of their sites.
Recipient Management
SmartWatch XP makes recipient maintenance a breeze
for administrators. Simply enter in the name of the recipient,
their contact address and select how to send the message to them.
All operations such as new, delete and save are situated on a single screen
ensuring that all operations are only one click away.
Rostering Management
The rostering facility within SmartWatch XP enables
different staff members to be contacted depending on what time
of the day and which day of the week a call is placed to them.
The rostering system is identical to traditional manual rostering.
Rosters are highlighted in various colours so you can quickly see
who is rostered on for a particular shift. When a call is placed
to a roster (regardless of the origin) SmartWatch XP looks up which
staff are on the roster schedule and then contacts all staff that
are assigned to the shift.
Group Management
It is often a requirement to notify more than one
person at the same time. A typical example of this would be a fire
alarm where, several people need to be informed simultaneously.
Groups may consist of any combination of pagers, DECT handsets, mobile phones
or citywide pagers.
Adding members to a group is as simple as clicking on the add recipients button
and dragging the required recipients into the group.
Escalation Management
Occasionally it is a requirement that a call unconditionally
must be answered - if it is not then it could mean the difference
between life and death.
Under these circumstances SmartWatch XP employs escalation management and priority
queuing. The escalation management enables a sequence of staff to be contacted,
at varying time intervals, until the call is answered. In addition, the priority
system ensures that the call is sent immediately, by moving it to the front
of the queue.
Email Integration
Email has become the medium of choice for the business
community. There is a clear need for mobile email services that
staff can employ and configure to match their individual messaging
needs.
SmartWatch XP is both an email client (able to send emails) and an email server
(able to receive email for dispatch to mobile recipients).
Mobile email services take advantage of the ease with which mobile users can
be reached. The service monitors a user’s mailbox, detects the arrival
of new email and notifies the user by sending a message to the user’s
phone, pager or DECT handset. In addition, any message that is generated by
SmartWatch XP can be easily dispatched as an email.
Alarm Monitoring
SmartWatch XP can monitor a myriad of alarms such
as door alarms, duress systems, building management systems, fire
alarms and security systems. Alarms may be generated from virtually
any source, either via a telephone line (Med-Call dialler units
via an SCU Receiver), a direct serial connection (e.g. SmartWire
and SmartLine), over TCP/IP or via Alarm Interface Modules.
Once an alarm is triggered a message describing
the alarm, its location and any other required information, will
be instantly sent to the appropriate staff members. SmartWatch
XP provides a full suite of rostering and call escalation capabilities
that enables the system to determine which staff to page, depending
on what time of the day the alarm was triggered.
All alarms are logged to the hard disk providing
confirmation of when, and to whom an alarm was sent. Furthermore,
alarms may be sent to any combination of pagers, email addresses,
DECT handsets and mobile phones.
High Level Interfaces
One of the primary benefits of SmartWatch XP is
it’s inherit ability to be interfaced into third party systems.
The ‘Generic Input’ interface inspects a serial data
stream and searches for particular keywords.
This facility enables it to communicate with virtually all alarm systems that
maintain a real time log.
Should a keyword exist in the data stream then SmartWatch XP may be configured
to extract sections of the text to be sent to recipients.
In addition to the ‘Generic Input’ interface
several custom interfaces are also available. The two most predominant
interfaces are the Nursecall and the gaming interfaces.
SmartWatch XP enables you to establish a series of zones (wards in a hospital
environment) so that you can assign staff to service particular areas within
your premises.
Whenever a call comes in from a particular zone, SmartWatch XP analyses which
staff are assigned to the area, and if they are available, SmartWatch XP will
contact them.
Staffing levels may be adjusted either automatically based on a roster schedule
or manually by the staff on duty.
Reporting and Statistical Analysis
If there were one single ‘buzz’ word
that has governed the past decade it would be accountability.
Paging is one of the primary forms of communication within your organization – it
is essential to be able to review and examine the paging traffic on your system.
The reporting facilities available in SmartWatch
XP provide management with the ability to:
- Review response times to alarms.
- Solve disputes on when and to whom messages were
sent.
- Track messages generated from particular sources – you
can see which departments are busy.
- In the event of litigation you can easily review
what happened during a particular time period.
- On screen graphical analysis allows management
to review peak periods within your premises.
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