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SmartWire Hard-Wired Nurse Call - Trouble Shooting

Master Unit Detects Call Points Self Activating and Canceling
Call Types Do Not Change
Master Has Old Codes That Are Polled

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Master Unit Detects Call Points Self Activating and Canceling

DESCRIPTION

The SmartWire master detects call points activating and canceling when no calls have been activated.

CAUSE

In majority of the cases the reason this occurs is because one or more call points have been set with the same Call Point ID number. Because every call point is constantly monitored by the master unit, this causes interference in communication between master and the individual call point resulting in a false alarm.

RESOLUTION

Check and activate every call point in the system and make sure that no two call point IDs are the same. If similar call point IDs are found change call point ID and retest. Refer to Installation manual on setting call point ID using the DIP switches on the back of call points.

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Call Types Do Not Change

DESCRIPTION

SmartWire call types defined by the trinary switches on a Type A or Type C call point do not match the call types defined in the SmartWire Installation Manual call types table.

CAUSE

One or more of the trinary switches on the Type A or Type C call point may be damaged or faulty.

RESOLUTION

Return the damaged or faulty unit to SmartLink.

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Master Has Old Codes That Are Being Polled

DESCRIPTION

Master reports old codes after system configuration changed.

CAUSE

If a master has been relocated it will still retain the old call point codes that were initially programmed in for polling. Unit will automatically show up as not there and delete all old codes, which may take several minutes on a new installation.

RESOLUTION

Leave the system running for several minutes and allow for the new installation to be recognised.

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To the best of our knowledge, the information contained in these pages is correct. SmartLink International Pty Ltd reserve the right to make changes to the features and specifications at any time without prior notice in the course of product development.

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